Position: Director - Quality Operations


The Director, Quality Operations is responsible for Strategic management of quality operations within the area in-line with corporate and regional strategy and the Subject matter expert for quality management.

Duties involve:

  • Provides input to strategic decisions that affect the functional area of responsibility.
  • Focal point, together with Area QHSES Assurance Manager, for maintenance of standards and process certifications.
  • Assesses and advises Senior Management on quality decisions.
  • Provide a management level liaison with customers for process and performance quality improvements.
  • Oversight of on and offshore quality operations and support functions.
  • Responsible for planning, developing, and directing quality assurance policies and programs in-line with the corporate initiatives, whilst demonstrating “Taking the Lead”.
  • Develop and implement key performance indictors to facilitate measurement, evaluation and improvement of the processes and systems.
  • Resolving escalated issues arising from operations and requiring coordination with other functions.
  • Support customer satisfaction feedback process to understand strengths limitations and improvement areas.
  • Support vendor performance improvement.
  • Champion continual improvement efforts to establish effective processes and systems.
  • Participate in management reviews to determine suitability, adequacy and effectiveness of the Management System.
  • Ensure adequate resources including personnel, processes and equipment are available within function to support operational requirements.
  • Establish, monitor & control departmental forecasting including budget, manpower planning, CAPEX & R&D expenditures, in proportion to level of activity.
  • Provide inputs on the review, maintenance and updates for the Management System elements as requested by corporate.
  • Perform other assigned duties as may be required in meeting company objectives.

Job Requirements

  • Total 20 years of experience with at least 10 years in Quality Assurance
  • Bachelor’s degree in Mechanical, Structural, Electrical or equivalent.
  • Lead QMS Auditor, ASQ Member, Sig Sigma Certification.
  • Master’s Degree in Business or Quality Management desirable


Accepting Candidates

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